VAT is applicable for purchases in the UK and Europe, and sales tax is applicable for purchases in the USA. Outside of these markets, import duties and other local taxes may apply.

Direct orders are to be shipped to a reputable delivery firm. Shipping directly to the customer address is not possible (exceptions apply), as loading and unloading requires a loading bay. In some markets we can recommend a delivery firm, but the customer is responsible for researching any firm they choose to use to ensure such firm offers a reliable, professional service.

Your local retailer can offer you more delivery options.

We are currently operating on a 10-week manufacturing lead time to the workshop door. Transport times vary by location. Please allow an estimated 2 weeks for transport within Europe.

A small number of products are on an extended lead time. Product-relevant lead times are indicated on the product pages of this website.

Select products are ready to ship from our workshop in Portugal. Find the current ready-to-ship products here. Please note that these items are sold on a first-come-first-served basis. If you are interested in purchasing, please contact your nearest retailer or the De La Espada sales team at sales@delaespada.com

We offer a 5-year warranty on all of our products. In addition, we offer a lifetime repair service for all of our products, which is explained in greater depth here.

We recognise that an important part of making your purchase decision is a consideration of colours, fabrics and finishes. Samples of timber, HDF, fabric, and leather are available and can be requested from our retailers or directly from De La Espada at sales@delaespada.com

Please make sure to inspect the packaging and your furniture thoroughly when it arrives. Our packaging is carefully engineered to protect our furniture from damages, however damages may occur in exceptional circumstances.

It is important to take care with moving, unwrapping, and assembling/installing the furniture. Information on best practises can be found in our documents: Unpacking Your Furniture, Looking After Your Furniture, Winter Care, and our product assembly instructions.

Please be aware that wood is hygroscopic, meaning it continues to react to the moisture in its environment throughout its lifetime. It may swell in reaction to a very humid environment, or crack in reaction to a very dry environment. It is important that you monitor the relative humidity of the product’s environment throughout its life, and alter its environment as needed to achieve ideal relative humidity of 50%. Find further guidance on protecting your furniture in our Looking After Your Furniture pack and Winter Care Instructions.

In the event your furniture and/or the packaging arrives damaged, you should note this on the delivery note or the Bill of Lading, as relevant. Report the damages to the retailer where the products were purchased, as below.

In case of curbside delivery: as long as you note any damage to the packaging on the bill of lading you can sign for your furniture. Given our packaging, it is likely your furniture is fine. If you can, take pictures of the damage to the box(es), then proceed to unpack and inspect the furniture. Follow the instructions in our Damage Report Procedure document. A complete report will help our team evaluate the case and speed up the claims process.

Next, call customer service at your retailer to notify them of the problem. Please Note: we will not be able to accept any claims made later than 72 hours after the arrival of your furniture.

We try to package our products as efficiently as possible but our principal goal remains to protect your furniture during delivery. This means you will have some waste once you unpack your order, so you will be tempted to throw away this packaging. However, if for any reason your shipment arrives damaged, please retain packaging for further inspection. Failure to do so might void your claim.

Please use only your hands to open the packaging. Do not use a knife, as you might unknowingly damage your furniture. The damage done by not observing this guideline is very typical, and can be identified beyond doubt. Unfortunately, we will not be able to repair, replace or otherwise compensate you for any furniture that bears these marks.